Privacy Policy

Effective date: 8 September 2026
Controller: Softenwise (“Softenwise”, “we”, “us”), operator of the Filter mobile application and website at filter-date.com.
Contact: [email protected] · +90 542 184 65 95 · softenwise.com

Turkish users: see also the KVKK aydınlatma metni. Cookie choices on this website: Cookie Policy.

1. Scope

This Policy explains how we process personal data when you use Filter (iOS/Android), related APIs, and filter-date.com. By creating an account or using the Service you acknowledge this Policy. If you do not agree, do not use Filter.

2. Data we collect

Account: email, password hash (we never store plaintext passwords), name/display name, birth date, phone (if used for OTP), gender and preference settings you choose.
Profile & media: photos you upload (up to the in-app limit), questionnaire answers, radius and never-match answer filters, optional bio fields if offered.
Location: approximate GPS or last-known coordinates used only for radius-based matching. Precise continuous tracking is not a product goal.
Matching & chat: tournament outcomes, Gatekeeper requests/answers, match connections, messages you send after unlock, report/block actions.
Device & security: push tokens, app version, device/OS metadata needed for delivery and abuse prevention, optional integrity signals where the platform provides them.
Payments: subscription status and entitlement flags from Apple, Google, and/or RevenueCat. We do not receive your full card number.
Support & safety: emails, tickets, report reasons, moderation notes, and audit logs required to enforce rules and law.
Website: essential cookies and, only after consent, optional analytics cookies (details).

3. Purposes and legal bases

Contract: create/manage your account, run matching, Gatekeeper, chat, Premium entitlements, and in-app settings.
Legitimate interests: security, fraud/spam prevention, product integrity, aggregated product analytics, defending legal claims — balanced against your rights.
Consent: marketing emails (if any), optional website analytics cookies, certain device permissions (location, notifications, photos). You may withdraw consent in Settings or OS permission screens without affecting unrelated processing needed for the Service.
Legal obligation: respond to lawful requests, tax/accounting where applicable, and mandatory safety retention.

4. How we use data

We use personal data to operate Filter’s question-based matchmaking, send transactional and retention notifications you enable, process subscriptions, improve reliability and safety, investigate reports, and communicate about the Service. We do not sell personal data and we do not license user profiles to third-party advertisers for their own marketing.

5. Sharing and processors

We share data only as needed with:

Cloud hosting, database, storage, CDN, and email/SMS providers — see the subprocessors and DPA list;
Push notification platforms;
Payment / subscription verification (Apple, Google, RevenueCat);
Crash and error monitoring tools if configured;
Professional advisers and authorities when legally required;
A successor entity in a merger or asset transfer, under equivalent protections.

Processors act under contracts (including DPAs where required). International transfers use appropriate safeguards (e.g. SCCs or equivalent) when data leaves your region. Public list: Subprocessors and DPA.

6. Retention

Active account data: while your account remains open.
After deletion request: matching hides you immediately. Sign in within 30 days to cancel. After 30 days we anonymize your public profile (name, photos, contact). Questionnaire answers and gender preferences stay internally so you can restore by registering again with the same email or phone (name and birth date come from that new registration). Remaining backups rotate out (target ≤ 30 days). Ban/report evidence may be kept longer when required by law or safety. A support ban is not cleared by re-register.
Messages and match history: deleted or dissociated when the connection is severed or the account is deleted, subject to the same legal holds.
Billing entitlement records: retained as needed to reconcile store purchases and prevent fraud.

7. Security

We apply technical and organizational measures appropriate to the risk (encryption in transit, access controls, signed media URLs where enabled, audit logging). No method of transmission or storage is 100% secure; you use Filter at your own risk regarding residual security risk.

8. Your rights

Depending on your location (including GDPR and Turkish KVKK), you may have rights to access, rectify, erase, restrict, object, portability, and to withdraw consent. You may:

Export or delete from in-app Settings where available. Export is a JSON file of your own account (profile, photo metadata, answers, messages you sent); or
Email [email protected] from your registered address.

We may need to verify identity before fulfilling requests. You may lodge a complaint with your local supervisory authority (in Türkiye: Kişisel Verileri Koruma Kurulu).

9. Children

Filter is 18+ only. We do not knowingly collect data from anyone under 18. If we learn an account belongs to a minor, we will terminate it and delete associated personal data as required by law.

10. Automated matching

Match ranking uses rules and signals you provide (answers, never-match answer filters, location radius, activity). This is necessary to provide the Service. It does not produce legal or similarly significant decisions about you outside the dating product context. You can update answers (including with Premium tokens where offered) and adjust filters in Settings → Filters, including hiding people who chose specific answers. If someone never-matches an answer you gave, The Filter may show you the overlap percent and that blocking answer (not their other never-match choices).

11. Changes

We may update this Policy. Material changes will be posted here with a new effective date and, where appropriate, notified in-app or by email. Continued use after the effective date constitutes acceptance of the updated Policy to the extent permitted by law.

12. Related documents

This Policy is provided for operating Filter and store compliance. Softenwise may refine wording with counsel without reducing the protections described for users.